Privacy Policy

Last updated:

1. Introduction

Plixernoozal ("we", "our", or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website plixernoozal.world and when you contact us or submit an order request / enquiry through our forms.

This policy is compliant with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

2. Data Controller Information

The data controller responsible for your personal data is:

Company Name: Plixernoozal
Address: 34 Victoria Rd, Barnard Castle DL12 8HP, United Kingdom
Email: reply@plixernoozal.world

3. Personal Data We Collect

We may collect and process the following categories of personal data:

Identity Data: Full name
Contact Data: Email address, telephone number, delivery address
Enquiry Data: The contents of your message and any details you provide in the form
Transaction Data: Details about payments and purchases (only if/when a purchase is completed outside the website via our supported payment process)
Technical Data: IP address, browser type, device information, time zone, operating system
Usage Data: Information about how you use our website
Marketing Data: Your preferences for receiving marketing communications

Please do not include special category data (such as detailed medical information) in the message field unless it is strictly necessary.

4. How We Collect Your Data

We collect personal data through:

Direct interactions when you fill in forms, place an order, or contact us
Automated technologies such as local storage and (where applicable) cookies and similar technologies
Third-party sources such as payment processors and delivery partners (where applicable)

5. Legal Basis for Processing

We process your personal data under the following legal bases:

Consent: Where you have given clear consent for us to process your data for a specific purpose
Contract: Where processing is necessary for the performance of a contract with you
Legal Obligation: Where we need to comply with a legal requirement
Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights

Where we rely on legitimate interests, we consider and balance any potential impact on you and your rights before we process your personal data.

6. Purposes of Data Processing

We use your personal data for the following purposes:

To respond to your enquiries and order requests
To process and fulfill orders where a purchase is completed
To manage your account and provide customer support
To send order confirmations and delivery updates
To improve our website and services
To send marketing communications (with your consent)
To comply with legal obligations
To prevent fraud and ensure security

We do not use your form message content to make automated decisions about you that produce legal or similarly significant effects.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

Order and transaction data: 7 years for legal and tax purposes
Marketing data: Until you withdraw consent or unsubscribe
Technical data: 26 months
Customer support communications: 3 years after last interaction

If a transaction is not completed, we may retain enquiry records for a shorter period to handle follow-ups, disputes, and compliance.

8. Data Sharing and Disclosure

We may share your personal data with:

Payment processors to process transactions securely
Delivery partners to ship your orders
IT service providers for website hosting and maintenance
Professional advisers including lawyers and accountants
Regulatory authorities when required by law

We do not sell your personal data to third parties.

9. International Data Transfers

Your personal data may be transferred outside the UK or European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission or adequacy decisions.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

Encryption of data in transit and at rest
Secure server infrastructure
Access controls and authentication
Regular security assessments
Staff training on data protection

11. Your Rights Under GDPR

Under the GDPR, you have the following rights:

Right of Access: Request a copy of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your data ("right to be forgotten")
Right to Restrict Processing: Request limitation of processing
Right to Data Portability: Receive your data in a structured format
Right to Object: Object to processing based on legitimate interests or direct marketing
Right to Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us at reply@plixernoozal.world. We will respond within one month of receiving your request.

12. Cookies

Our website uses local storage and may use cookies and similar technologies. For detailed information and how to manage your preferences, please see our Cookie Policy.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

14. Children's Privacy

Our website and products are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

16. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Telephone: 0303 123 1113

17. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: reply@plixernoozal.world
Address: 34 Victoria Rd, Barnard Castle DL12 8HP, United Kingdom