Refund Policy

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1. Overview

At Plixernoozal, we want you to be satisfied with your purchase. This Refund Policy outlines the terms and conditions for returns and refunds of products purchased from our website plixernoozal.ddd.

This policy is in addition to your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

2. Your Statutory Rights

As a UK consumer, you have the following statutory rights:

  • 14-Day Cancellation Right: You have the right to cancel your order within 14 days of receiving your goods without giving any reason
  • Faulty Goods: You are entitled to a refund, repair, or replacement if goods are faulty or not as described
  • 30-Day Right to Reject: You can reject faulty goods within 30 days for a full refund

Nothing in this policy affects your statutory rights.

3. Cancellation Period

You have 14 days from the day you receive your order to cancel your purchase without giving any reason. To exercise this right, you must inform us of your decision before the cancellation period expires.

To cancel, please contact us at:

  • Email: reply@plixernoozal.world
  • Address: 34 Victoria Rd, Barnard Castle DL12 8HP, United Kingdom

You can use any clear statement to cancel (for example: “I hereby give notice that I cancel my contract of sale for [product] ordered on [date] / received on [date]”). Please include your name and order reference if available.

4. Return Conditions

To be eligible for a return:

  • Products must be returned within 14 days of notifying us of cancellation
  • Products must be unopened and in their original packaging
  • Products must be unused and in the same condition you received them
  • You must include proof of purchase (order confirmation or receipt)

5. Non-Returnable Items

For health and hygiene reasons, we cannot accept returns of:

  • Opened or unsealed products
  • Products that show signs of use or tampering
  • Products without original packaging

This does not affect your rights to return faulty or incorrectly described products.

6. Return Process

To return a product:

  • Step 1: Contact us at reply@plixernoozal.world within the cancellation period
  • Step 2: We will provide you with return instructions and a return authorization
  • Step 3: Package the product securely in its original packaging
  • Step 4: Send the product to our return address provided in the instructions
  • Step 5: Keep proof of postage until your refund is processed

7. Return Shipping Costs

Return shipping costs are handled as follows:

  • Change of mind: You are responsible for the cost of returning the product
  • Faulty or incorrect items: We will cover the return shipping costs
  • Damaged in transit: We will cover the return shipping costs

We recommend using a tracked delivery service when returning items, as we cannot be held responsible for items lost in transit.

8. Refund Processing

Once we receive and inspect your returned item:

  • We will notify you of the receipt of your return
  • We will inspect the product to ensure it meets return conditions
  • If approved, your refund will be processed within 14 days
  • Refunds will be issued to your original payment method

Where you exercise your 14-day cancellation right, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest.

9. Refund Amount

Your refund will include:

  • The full price of the product(s)
  • Standard delivery charges (if applicable)

We may deduct from your refund:

  • Any reduction in value if the product shows signs of handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods

If you chose a more expensive delivery option than the least expensive standard delivery we offer, we will only refund the cost of the least expensive standard delivery option.

10. Exchanges

If you wish to exchange a product for a different item, please follow the return process and place a new order for the desired product.

11. Faulty or Damaged Products

If you receive a faulty or damaged product:

  • Contact us immediately at reply@plixernoozal.world
  • Provide your order number and description of the issue
  • Include photographs of the damage if possible
  • We will arrange for a replacement, repair, or full refund at no additional cost to you

12. Incorrect Orders

If you receive an incorrect item:

  • Contact us within 7 days of receiving your order
  • We will arrange collection of the incorrect item at our expense
  • We will send the correct item or issue a full refund

13. Late or Missing Refunds

If you have not received your refund after the expected timeframe:

  • Check your bank account and payment provider statement
  • Contact your bank or payment provider, as processing times may vary
  • If you still have not received your refund, please contact us at reply@plixernoozal.world

14. Order Cancellation Before Dispatch

If you wish to cancel your order before it has been dispatched:

  • Contact us as soon as possible at reply@plixernoozal.world
  • If we can stop the order before dispatch, you will receive a full refund
  • If the order has already been dispatched, you will need to follow the standard return process

15. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on the Website. The policy in effect at the time of your purchase will apply to that transaction.

16. Contact Us

If you have any questions about our Refund Policy, please contact us:

  • Email: reply@plixernoozal.world
  • Address: 34 Victoria Rd, Barnard Castle DL12 8HP, United Kingdom